Returns & Refunds Policy

Transparent, Secure, and Fair for Every Buyer

At Glastonbury Modular Homes, we take pride in offering affordable, move-in-ready mobile and tiny homes. Due to the nature of our products—large, customized, and delivered directly to your site—we have a specialized returns and refund policy designed to be clear, fair, and secure.

 All Sales Are Final After Delivery

Once a home has been delivered and the Delivery Acceptance Form has been signed, all sales are final and non-refundable. This is standard for high-value, custom-shipped property and ensures the integrity of our sales and delivery process.

We strongly encourage all buyers to review photos, specifications, and documents carefully before completing payment.

Refunds Before Delivery

You may be eligible for a partial or full refund under the following conditions:

🔹 If You Paid a Deposit Only

  • Deposits are refundable if you cancel before the sales agreement is signed and delivery is scheduled.

  • Once a Reservation Agreement is signed, a portion of the deposit may become non-refundable depending on administrative or holding costs.

  • Refunds are typically processed within 7 business days after cancellation confirmation.

🔹 If You Paid in Full and Request Cancellation Before Delivery

  • A cancellation fee may apply (typically 10–20%) depending on the stage of processing, documentation, and scheduling.

  • You must cancel in writing at least 7 business days before the scheduled delivery.

  • Once your cancellation is reviewed and accepted, a refund will be processed within 7 business days.

🔹 If You Are Financed (Rent-to-Own)

  • If you’ve signed a rent-to-own agreement and paid a down payment but wish to cancel before delivery, you may receive a partial refund.

  • If delivery has been scheduled or the contract has been executed, cancellation terms will follow the agreement terms.

Please refer to your Rent-to-Own Agreement for detailed cancellation and refund conditions.

⚠️ Non-Refundable Scenarios

We do not offer refunds in the following situations:

  • After delivery and acceptance of the home

  • If site access was denied or delivery was failed due to incorrect buyer information

  • Change of mind after contract execution or document signing

  • Damage after delivery due to buyer’s setup or mishandling

 How to Request a Refund

To begin a refund or cancellation request:

  1. Email us at info@glastonburymodularhomes.com

  2. Include your full name, order number, and reason for the request

  3. Our team will respond within 2 business days to confirm eligibility and next steps

Need Help Understanding Your Rights?

We’re happy to walk you through your agreement terms before you commit. Please don’t hesitate to contact us with any concerns.

📞 Phone: (475) 208-1507
📧 Email: info@glastonburymodularhomes.com